Shipping & Returns

Returns & Exchanges

We want you to love your Allen Paca pieces. Because many of our items are produced in small batches or are one-of-one vintage finds, we follow the policy below.

Shipping

  • Standard shipping is a flat rate of $7.00 within the United States.

  • Shipping fees are non-refundable.

Returns

  • Returns are accepted within 30 days of purchase for unworn, unwashed items with original tags.

  • After 30 days, all sales are final.

  • Customers are responsible for return shipping unless the item arrives damaged or incorrect.

  • Approved returns may receive store credit and restocking fee's apply. 

Exchanges

  • Exchanges are accepted within 30 days of purchase for unworn, unwashed items with original tags.

  • Exchanges are subject to product availability.

Vintage & One-of-One Items

  • All vintage and one-of-one pieces are final sale.

  • Due to their unique nature, these items cannot be returned or exchanged.

Natural Fibers Disclaimer

  • Our products are made with natural fibers, including alpaca wool.

  • While alpaca is known for being soft and hypoallergenic, individual sensitivities can vary.

  • We are unable to accept returns or exchanges outside of the guidelines above based on fiber reactions.

Pop-Ups & Market Purchases

  • Purchases made at pop-ups, markets, or events follow the same return policy.

  • Please retain your receipt or proof of purchase.

Goodwill Exceptions

  • At our discretion, we may offer store credit as a one-time courtesy in special circumstances.

  • These exceptions are handled case by case and do not override this policy.

If you live outside of the USA, International rates will vary depending on your shipping location and will be calculated at checkout.



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